Privacy Policy
LEGAL NOTICE
1. LEGAL INFORMATION ABOUT THE HOTEL RUDOLF II IN KARLOVY VARY
Company Name: Hotel Rudolf II Servis s.r.o.
Address: Závodu míru 119/149, Stará Role, 360 17 Karlovy Vary
Company ID: 01817035, Tax ID: CZ01817035
Contact phone number / email address: +420 720 206 909 / reception@hotel-rudolf.cz
Contact information for data protection: reception@hotel-rudolf.cz
2. PROTECTION OF PERSONAL DATA
This Privacy Policy applies to our website, online reservations, and online voucher purchases. All personal data you provide to us will be handled in accordance with applicable security and confidentiality policies and in compliance with the General Data Protection Regulation 2016/679 and relevant national laws.
ON WHAT LEGAL BASIS DO WE COLLECT AND PROCESS INFORMATION ABOUT YOU?
• When you make an online reservation or purchase an online gift certificate, we collect and process information about you based on our contractual obligation to carry out these processes.
• All other information that is not necessary for making an online reservation or purchasing vouchers online is collected and processed based on consent; that is, your explicit consent will be required, and you have the right to either consent to or refuse to provide this information. For example, we will only add you to our mailing list if you sign up.
SECURE ONLINE RESERVATIONS
• If you decide to make an online reservation on our website, you will be redirected to the reservation system provided by our partner, D-Edge. All information is transmitted securely and protected from disclosure to third parties. D-Edge is certified as compliant with the PCI DSS (Payment Card Industry Data Security Standard). You can read D-Edge’s security policies and privacy policy here: https://www.d-edge.com/cs/zasady-ochrany-osobnich-udaju/
WHY DO WE COLLECT INFORMATION?
• Information is collected to facilitate the online booking process and the purchase of online vouchers, to offer you additional services when you agree to receive such offers, and/or to help improve the process for your future needs.
• If you have subscribed to our mailing list, we collect your information to keep you informed about news and special offers.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
• To make an online reservation, we require all information marked with an asterisk, including your name, address, phone number, email address, and the credit card information that will be used to pay for your stay. We will also collect any other reservation information you provide, such as details or special requests.
• During the online booking process, we will ask for your consent to use your contact information for purposes other than those related to your reservation, such as special offers or other types of information.
• If you have subscribed to our mailing list, we collect your name and email address so that we can keep you informed about special offers or other news.
• To purchase gift cards online, we require all information marked with an asterisk, including your name, address, phone number, email address, the recipient’s name, and credit card information. We will collect any additional information you choose to provide, including your address and a message for the recipient.
• We may collect cookies on our website and during the online reservation and online purchase of gift certificates. Detailed information about our cookie collection policy is provided below.
WHAT SHOULD YOU DO IF YOU DO NOT WISH TO PROVIDE YOUR PERSONAL INFORMATION?
• If you do not wish to provide the information marked with an asterisk during the online reservation process or when purchasing vouchers online, you will not be able to complete the process, and we recommend that you contact us directly.
• If you do not wish to provide information that is not required during the online reservation process or when purchasing vouchers online—that is, information not marked with an asterisk—you are not required to provide such information. This will not affect the reservation process.
• If you do not wish to provide the information required for services other than the reservation itself—such as subscribing to newsletters or special offers—you will not be able to take advantage of those services, but this will in no way affect your reservation. If you initially give your consent but later decide you no longer wish to use these services, you may withdraw your consent at any time by unsubscribing and/or by contacting our data protection officer; see the contact information provided above.
• If you do not want us to collect information using cookies, please review the information about cookies below.
HOW DO WE USE YOUR INFORMATION?
• To complete or facilitate a specific activity, such as an online booking process or the purchase of an online gift certificate.
• If you have subscribed to our mailing list or agreed during the online booking process that you may be contacted in the future for reasons other than those directly related to your reservation, we may send you news and information about special offers.
• For statistical purposes, with the aim of enabling further improvements.
• If further processing takes place, your consent will be required.
WHO HAS ACCESS TO SOME OR ALL OF THE COLLECTED INFORMATION?
• Our online booking partner, D-Edge, and its branches and subsidiaries.
• Third parties that we use to assist with our marketing activities, such as our mailing list.
• Certain third parties have access to your cookies. For more details, see the cookie policy below. These third parties may store and process this data outside the EU.
• Financial settlement services, including payment providers that may not share our privacy policy, will occasionally have access to credit card information to facilitate the booking process.
• Legal authorities, where necessary.
IS YOUR DATA SAFE?
• We have secure systems and procedures in place for data storage.
WHAT ARE YOUR RIGHTS?
• You have the right to request access to all the data we have about you.
• You have the right to request that we correct the information we have about you.
• You have the right to request that we delete the data we hold about you; please note that deleting certain data may affect our ability to provide our services.
• You have the right to data portability; this means you can request that your data be provided in a suitable format.
• Where consent has been given for the collection and processing of your personal data, you have the right to withdraw your consent at any time (including your login credentials, language, font size, and other display preferences) for a certain period of time, so you do not have to re-enter them every time you return to the website or navigate through different sections. There are several different types of cookies, each serving a different purpose. For example, some cookies are used to remember user actions, to identify users, or for online behavioral advertising.
WHAT TYPES OF COOKIES MAY BE USED?
ESSENTIAL COOKIES
Essential cookies are necessary for you to navigate the website and use its features. We use these cookies to enable the services you have specifically requested.
PERFORMANCE COOKIES
Performance cookies are cookies that collect information about how users interact with the website, such as which sections users visit most frequently. We use these cookies to anonymously collect information about the sections you have visited.
FUNCTIONAL COOKIES
Functional cookies are cookies that allow a website to remember user preferences (name, address, language). We use these cookies to remember user preferences in order to improve the user experience.
ADVERTISING COOKIES
Advertising cookies are cookies used to deliver ads that are more relevant to the user’s interests. They remember that the user has previously visited the website. They are often associated with the website’s functionality. We use these cookies to collect information about your browsing habits on the website so that the ads are relevant to you and your interests.
CUSTOM ADVERTISING
If you have cookies enabled on your device, we will show you ads for our website. Google and third parties display our ads on various websites. If you have cookies enabled, you may see ads for our website on other websites.
THIRD-PARTY COOKIES
We may install third-party cookies on our website. Third-party cookies are cookies set by a domain other than the website the user is viewing. If a user visits a website and another entity sets a cookie on that website, it is considered a third-party cookie.
WHAT KINDS OF COOKIES ARE USED ON THE WEBSITE?
This website uses the following cookies—if you wish to opt out of these cookies, please read the section below titled “How can consent to the collection of cookies be withdrawn?”
GOOGLE COOKIES:
Google cookies are third-party cookies controlled by Google and may be made available to Bookassist and the hotel. For more information about Google cookies, see: https://policies.google.com/technologies/cookies
Google Analytics is a third-party performance cookie; it is necessary for the service provided and is used to collect information about website usage. For more information about Google Analytics, see:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en
Google Remarketing is a third-party cookie used for advertising and tailored advertising; it is not essential for the service provided and is used to display targeted ads based on the user’s interests.
Google AdWords is a third-party performance cookie; it is not necessary for the service provided and is used to collect statistical data on usage and conversions.
OTHER THIRD-PARTY COOKIES:
Facebook, Twitter, and Google+ are third-party cookies used for social media sharing; they are not necessary for the service provided. They are controlled by the respective third parties.
Vimeo and YouTube use third-party cookies to display videos; these cookies are not necessary for the service provided. They are controlled by the respective third parties.
Will cookies be used for purposes other than those listed above?
Cookies will not be used for any purposes other than those listed above; however, this cookie policy may change from time to time. Therefore, it is your responsibility to review the most current cookie policy whenever you use our services or visit our website.
HOW CAN CONSENT TO THE COLLECTION OF COOKIES BE WITHDRAWN?
You can manage and/or delete cookies as you wish—for more details, visit www.aboutcookies.org
You can delete all cookies that are already on your computer, and you can configure most browsers to prevent them from being stored. If you do so, you will likely have to manually adjust certain preferences each time you visit a website, and some services and features may not work.
To opt out of Google Analytics, please visit the opt-out page
Google Analytics https://tools.google.com/dlpage/gaoptout/
To opt out of the Tailored Advertising service, please visit the Tailored Advertising opt-out page
http://www.networkadvertising.org/choices/
Please note that if you block cookies, you may not be able to use all the features of this website, particularly the booking system to complete a reservation.
YOUR RIGHT TO PRIVACY?
We respect your right to privacy. All personal data you provide on this website will be handled in accordance with appropriate security and confidentiality standards and in compliance with the General Data Protection Regulation 2016/679 and applicable national laws.
If, after providing your personal information, you would like a copy of it, or wish to discuss, correct, or delete it, please contact us. For more details, please see the Privacy Policy linked above.
CHANGES TO THE POLICY
We reserve the right to change this policy at any time and to publish the changes without specific notice.