General Terms and Conditions
HOTEL RUDOLF II ***
1. Reservation and Confirmation of Stay
By completing a reservation, the guest confirms that they have read and agreed to these Terms and Conditions and Cancellation Policy.
A reservation is considered confirmed once it has been properly created and confirmed by the hotel, or after the required payment has been successfully processed or the reservation has been properly guaranteed with a valid payment card.
Confirmation of the reservation will be sent to the email address provided by the guest when making the reservation.
The specific payment, cancellation and, where applicable, payment card pre-authorization conditions are always stated in the reservation confirmation. These conditions shall apply to the relevant reservation.
The hotel reserves the right to apply different conditions to individual dates, room types, special offers, accommodation packages or other rates. Such conditions will be communicated to the guest before the reservation is completed and stated in the reservation confirmation.
2. Security and Storage of Payment Card Data
For certain reservations, a valid payment card may be required as a guarantee of the reservation or as a means of payment for the accommodation and any other authorized charges.
Payment card data is processed through secure payment infrastructure in accordance with the applicable PCI DSSsecurity standards.
To protect payment information, payment card data is tokenized. During tokenization, sensitive payment card data, in particular the card number, is replaced with a unique identifier known as a token. The sensitive data itself is securely stored within the secure environment of the payment service provider, while the relevant token is used for subsequent processing of authorized payments.
The hotel does not store the full payment card number in an unprotected form or the CVV/CVC security code.
Hotel reservation systems may display only limited or masked payment card information and/or a secure token or other reference enabling the processing of an authorized payment to authorized hotel employees.
Tokenized data may only be used in connection with the relevant reservation, in particular for:
- payment card pre-authorization,
- payment of the accommodation,
- payment of a cancellation fee,
- payment of a no-show fee,
- payment of other authorized charges related to the reservation.
The hotel may have access to the relevant payment information or secure token for as long as necessary to manage the reservation and process related payments, including for a period of up to 10 days after check-out or cancellation of the reservation.
3. Refundable / Flexible Reservation
A reservation may be cancelled free of charge until 12:00 noon local time on the date specified in the reservation confirmation.
Unless otherwise stated in the reservation confirmation, the standard deadline for free cancellation is 3 days before arrival.
After the applicable cancellation deadline, or in the event of a no-show, the cancellation fee shall be 100% of the total reservation price.
The hotel reserves the right to apply a different cancellation deadline for specific dates or offers. The cancellation conditions stated in the confirmation of the specific reservation shall always prevail.
4. Payment Card Guarantee
For refundable reservations, the hotel may require a valid payment card as a guarantee of the reservation.
The hotel may perform a pre-authorization for an amount corresponding to the accommodation price or another amount specified in the conditions of the relevant reservation.
For standard refundable reservations, the pre-authorization may be performed no later than 7 days before the scheduled arrival.
If the reservation is made less than 7 days before arrival, the pre-authorization may be performed immediately after the reservation is created.
A pre-authorization represents a temporary hold of the relevant amount on the payment card and does not itself constitute final payment for the accommodation unless otherwise stated in the conditions of the specific reservation.
If the pre-authorization or payment cannot be processed due to an invalid, expired or blocked payment card, insufficient funds or another reason attributable to the cardholder, the hotel may request that the guest provide another valid payment card or another form of guarantee.
If the reservation is not properly guaranteed within the required period, the hotel may cancel the reservation.
5. Non-Refundable Reservation
A reservation marked as Non-Refundable is subject to the specific conditions stated at the time of booking.
After the non-refundable reservation has been created and confirmed, 100% of the total reservation price will be charged immediately to the payment card provided.
The payment is processed through secure payment infrastructure.
The payment card must allow the full amount of the reservation to be charged.
If the payment cannot be processed due to an invalid, expired or blocked payment card, insufficient funds or another reason, the hotel may request that the guest provide another valid payment card or make the payment by another method.
If the payment is not successfully completed within the required period, the hotel may cancel the reservation.
A non-refundable reservation cannot be cancelled free of charge or changed.
In the event of cancellation, no-show or non-use of the reserved stay, the amount paid will not be refunded, unless otherwise stated in the specific reservation conditions or agreed individually, or unless a refund is required by applicable law.
6. Cancellation of a Reservation
A reservation may be cancelled in writing by email at:
reception@hotel-rudolf.cz
The date and time the cancellation email is received by the hotel shall determine the effective time of cancellation.
For reservations made through third parties, in particular online booking platforms, cancellation may be subject to the terms and conditions of the respective booking platform.
7. Exceptional Reasons for Cancellation
In justified cases, the hotel may, at its discretion and upon an individual request, waive the cancellation fee or part thereof.
Serious reasons may include, in particular:
- death of a close family member,
- hospitalization of the guest or a close family member,
- serious illness,
- military call-up order,
- natural disaster or another serious unforeseen event that objectively prevents the guest from using the booked accommodation.
The guest must provide appropriate written documentation confirming such circumstances without undue delay, if possible no later than 3 days after the event occurred.
Waiver of the cancellation fee for these reasons is not automatic and is subject to individual consideration by the hotel.
8. Payment and Refunds
If a refund is approved, the relevant amount will generally be refunded to the same payment card or through the same payment method used for the original payment.
Refunds will be processed in accordance with applicable law and may be affected by the processing time of the payment service provider or the cardholder’s bank.
Payment for accommodation using benefit cards and employee vouchers is possible only for direct reservations made through the hotel and subject to prior agreement with the hotel.
9. Accommodation Packages and Gift Vouchers
Accommodation packages and special offers are subject to the conditions stated for the specific offer.
Unless otherwise stated, offers marked as Non-Refundable are subject to the conditions applicable to non-refundable reservations.
Gift vouchers are subject to the conditions stated on the individual voucher or in the confirmation of purchase.
10. Group Reservations and Corporate Events
A group reservation means a reservation of 5 or more rooms, unless otherwise agreed with the hotel.
Group reservations and corporate events may be subject to individual payment and cancellation conditions stated in the offer, contract or reservation confirmation.
The hotel reserves the right to require, after the reservation has been made, a deposit of up to 50% of the total accommodation price, or another amount agreed with the organizer.
Unless otherwise agreed individually, the following cancellation fees shall apply:
- more than 60 days before arrival: no cancellation fee,
- 59–30 days before arrival: 20% of the total accommodation price,
- 29–15 days before arrival: 50% of the total accommodation price,
- less than 14 days before arrival: 100% of the total accommodation price.
The individual conditions stated in the offer, contract or confirmation of the specific group reservation or event shall always prevail.
11. Reservations Made Through Third Parties
Reservations made through third parties, in particular online booking platforms, may be subject to the payment, cancellation and other conditions stated in the confirmation issued by the respective booking platform.
In the event of a conflict between the terms and conditions of the third party and these Terms and Conditions, the conditions displayed to and accepted by the guest when making the specific reservation shall apply to that reservation.
12. Alternative Dispute Resolution for Consumers
If a consumer dispute arises between the hotel and a consumer and cannot be resolved by mutual agreement, the consumer may submit a proposal for alternative dispute resolution to the Czech Trade Inspection Authority (Česká obchodní inspekce).
Czech Trade Inspection Authority
Štěpánská 567/15
120 00 Prague 2
Czech Republic
Company ID: 00020869
Information on alternative dispute resolution for consumer disputes and the procedure for submitting a proposal is available on the website of the Czech Trade Inspection Authority.
13. Acceptance of the Terms and Conditions
By completing a reservation, the guest confirms that they have read these Terms and Conditions and Cancellation Policy and agree to their content.
The conditions of the specific reservation stated in the reservation confirmation shall prevail for that reservation.
Hotel Rudolf II ***
Zahradní 29/999 | 360 01 Karlovy Vary | Czech Republic
www.hotel-rudolf.cz | reception@hotel-rudolf.cz | Reception: +420 720 206 909